Return & Refund Policy

At KuwaitCavarat, we are committed to providing quality products and a fair, transparent return process in line with applicable consumer protection standards in Kuwait.

⏱ Return Period

  • Customers may request a return within 14 days of receiving the order

🔁 Change of Mind Returns

  • Returns due to change of mind are accepted only if the item is unopened, sealed, and in original condition
  • Items that have been opened or used are not eligible for return

📦 Defective or Incorrect Items

  • If you receive a defective, damaged, or wrong item, please contact us immediately
  • After inspection, we will offer a replacement or refund based on availability

📍 Condition of Returned Items

  • Items must be returned in original condition with all packaging and accessories
  • Any item showing signs of use, damage, or missing components may be rejected

🚚 Return & Delivery Charges

  • Delivery charges are non-refundable
  • Return delivery costs are the customer's responsibility, unless the issue is due to our error

❌ Non-Returnable Items

  • Opened or used products
  • Customized or special-request items (cannot be cancelled or returned)

💰 Refund Method

  • Refunds are processed after the returned item is received and inspected
  • Approved refunds are issued via WAMD or payment link
  • Processing time is usually 1–3 business days

📞 Contact Us

To request a return or refund, contact us:

Our team will assist you quickly and efficiently.